Privacy Policy

1. Information We Collect

At ColyWigs, we collect personal information necessary to provide a smooth, secure, and personalized shopping experience.

• Contact information: name, email address, phone number, billing address, and shipping address.
• Order information: products purchased, order history, payment confirmation, returns, exchanges, and delivery details.
• Account information: username, password, preferences, saved addresses, and account activity.
• Shopping information: products viewed, added to cart, added to wishlist, or purchased.
• Customer support information: messages, requests, reviews, and other information you choose to provide when contacting us.
• Usage data: device information, browser type, IP address, pages visited, referral source, and interactions with our website.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

• Processing payments, orders, shipping, returns, and exchanges.
• Providing customer service and responding to your inquiries.
• Managing your account and improving your shopping experience.
• Sending order updates, service notices, and customer support messages.
• Sending marketing emails or promotional messages where permitted by law.
• Detecting, preventing, and investigating fraud, abuse, or security risks.
• Improving our website, product selection, advertising, and overall services.

3. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, analyze traffic, personalize content, and improve marketing performance.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features, including cart functionality, checkout experience, and personalized recommendations.

4. How We Share Personal Information

We do not sell your personal information. We may share information only where necessary to operate our business and provide services to you.

• Service providers: payment processors, shipping providers, fulfillment partners, customer support tools, analytics providers, and IT service providers.
• Platform partners: Shopify and other providers that help power our online store.
• Marketing partners: advertising platforms and analytics partners where permitted by law.
• Legal compliance: when required to comply with applicable laws, regulations, legal processes, or enforce our rights.
• Business transfers: in connection with a merger, acquisition, restructuring, or sale of business assets.

5. User Generated Content

If you submit product reviews, photos, comments, or other public content, that content may be visible to other visitors. Please avoid sharing personal or sensitive information in public areas of our website.

6. Third-Party Websites and Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. Please review their privacy policies before providing personal information.

7. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

• Right to access / know: request details about the personal information we collect and use.
• Right to delete: request deletion of your personal information where applicable.
• Right to correct: request correction of inaccurate personal information.
• Right to data portability: request a copy of your personal information where applicable.
• Right to withdraw consent: withdraw consent where processing is based on consent.
• Communication preferences: unsubscribe from promotional emails using the unsubscribe link.

We will not discriminate against you for exercising your privacy rights.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

9. Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

10. International Users

Your information may be transferred, stored, or processed outside your country of residence, including in the United States or other countries where our service providers operate.

Where required, we rely on recognized transfer mechanisms to protect personal information transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. The updated version will be posted on this page with a revised “Last updated” date.